[olsen]

http://www.miller-mccune.com/category/health/>
>
> March 6, 2011
> An Etiquette Book for Patients and Caregivers
>
> One small step for patient-centered care, and one big step for patient
> engagement, would be to set out clearly how patients and the village of
> professionals serving them will communicate.

*By Jessie Gruman <http://www.miller-mccune.com/author/jgruman/>

> As far as my chemo nurse Olga* is concerned, I can do nothing right.
She scolded me for sending an e-mail when she thought I should have called,
> and vice versa. She scolded me for going home before my next appointment was
> scheduled. She scolded me for asking to speak to her personally instead of
> whichever nurse was available. She scolded me for calling my oncologist
> directly. She scolded me for asking whether my clinical information and
> questions are shared between my oncologist and the staff of the chemo suite.
> I could go on …