Are you possibly still using Internet Explorer? If so, it seems there may be a problem with that browser and the Chat software.
People who switched to Chrome or FireFox found it works better
Internet Explorer really is pretty useless for many things imho...I have not used it for years now and on the few occasions that I have been on a device that uses it...I have remembered why I quit using it
Here is a thread on our PC tech forum
http://forums.psychcentral.com/commu...time-chat.html