For every one of our appointments, there has always been a staff member phoning us one or two days before, saying on my answering machine "This is Michelle, from Dr. ?? office. We are just reminding Alan that he has a 12:15 appointment on the 10th".

We get this all the time, but then again, we have lots of appointments.

But we never got an automated one. That's a new thing as far as I'm concerned.

Mel