You know, I think certain professions draw out certain personalities...and it takes all kinds.

No one has the right to be rude to a patient. Period. When I encounter rude providers of any type...I say, "You must be having a tough day" and now and then they soften up.

On automation in general, it is awful...you try to talk to a human, and you can't. It stinks, in general. It is depersonalizing.

As much as the technology of communication has assisted us, it will also plague us, with phone calls, emails, junk mail, and just plain sensory overload...I am glad I am as old as I am, as I think it is too much....I don't know how people make it thru the day when 100 emails greet them every morning...how do they get their job done, when their job is not to read emails.

How ironic that what connects us, allows us to search thousands of data bases, also disconnects us in the arena of what is most important, personal human communication. There are pros and cons of everything I guess.