by my own plan just to push "Zero" for every single option and do a few more zeros for good luck...Well I didn't work for me..with a NY/NJ testing lab and my own DC area insurance...same plan..but somehow it wasn't 'registered' in NY? DUH? It was for a 3-4 K bill regarding a cancer biopsy...sooo I spent the required 4-6 hours on phone calls on hold to get done what had to get done...meaning computer systems actually 'talking to' each other... I had to get an ACTUAL functional PERSON first...that took the longest? = j

Can I 'accent' the actual-functional-person part?