I think most apts should have a reminder call especially the ones set a few months previous. I do feel these docs make so much money to hire a 10 dollar an hour secretary would not be to hard. What bothers me more is that the docs hire people who have no idea what there doing. Its like I asked what an ssep was and no one could tell me at the office. Or when the staff says ignorant comments and I have heard it all. There are many wonderful docs and staff which help so much. It really lifts my spirits with a nice nurse or makes me feel more reassured with a staff who knows what there talking about but the ones who don't really stick out.