This really shouldn't be a surprise, you've been with B&B a long time. They've always treated you this way. You had an opportunity to find a new attorney or non-attorney representative when you started your 2nd application.

Have you put your questions in writing? Have you requested an appointment with your attorney? Have you made any demands in writing and via certified mail to establish a paper trail?

You might still have time to find new representation before your hearing, if that's what you want.

You might also want to see if there is a local Advocacy Group for those with mental health issues. If you need help searching, you can send me a pm with your location.