I finally got my medicine this morning. The nurse called them one last time and they said it didn't need preauthorization, just RE-authorization. The woman on the phone asked questions, typed in the answers and then said ok it's good, approved.

The nurse gave the exact same answers she had given before but apparently nobody there was smart enough to put it into the system and get it to go through.

Now I could see how maybe one, or even two people had missed that detail, but between me, the nurses and the pharmacy, there had to be at least 20 phone calls and communications!

I told both the nurse and the pharmacy rep that I wish we could have a different mail in pharmacy but both of them said that it doesn't matter, they are all bad. And they deal with them on a daily basis!

Why such incompetence would be acceptable when dealing with patients medications is unbelievable and I can only conclude that it is deliberate so they won't have to pay for expensive medications.

And that is how they make money, if they can keep taking yours without giving you what you deserve in return.

I could never work for a company like this, I'd feel like I'd sold my soul to the devil.