BVA is this-
[Board of Veterans' Appeals Home
www.bva.va.gov/
United States Department of Veterans Affairs
The Board of Veterans' Appeals (also known as "BVA" or "the Board") is a part of the VA, located in Washington, D.C.. Members of the Board review benefit ...]

Don't know what VTell is...

Some other members have had luck with contacting senators, congress, local politicians... write up your main points & story and the problems you are having with the system..and send it to all of them..