For all of us we have had different progress with the beginning of having our implants put in. Do hang in there, persevere with your rep and keep on at them until you can get the right program balance. If they don't hear from you they move on very quickly to their next patient/client and then you get lost in their time scheduling. I have a nevro and it operates very differ Ely to yours so hopefull one of the Medtronic users will come by and share their stories.