Ugh, so frustrating. I have found such differences in product with compounds that I try to use someone local so if the base needs adjusting I can just take it in. I ran into a problem with one doctor whose process was to fax the script where they wanted instead of giving it to you, so I just called the pharmacy and had them transfer it.

Careful with that foot, calcaneal fractures take a long time to heal. I used a GoGo Elite Traveler Scooter around the house for a long time. After removing the arms it was actually more narrow than my walker and would go through a tight bathroom door when the walker couldn't. I rented it for a couple of months before buying. For general use or taking out somewhere, I liked my rolling walker.

Hang in there and best to you on the PT. It DOES make a difference. I am sans all mobility devices now.

Sending Healing Love,
Littlepaw