Personally, I would not expect a pillow to solve a neck problem just because it is called a cervical pillow. For me, I needed to find a pillow arrangement that help my neck and head straight. I use no lift and only side support. The forward tilt was too much strain on my upper neck. It took some time to get used to no lift but now I am very comfortable that way.

We each need to find that sweet spot of comfort and good alignment.