Are you both using IE as your browser?

I really suggest trying Firefox , it has always seemed to load pages much quicker than when I used IE..
https://www.mozilla.org/en-US/firefox/new/

I don't particularly care for the way Chrome is set up...and some had same trouble with moods..

and there are many other free browsers too.

https://www.comodo.com/home/browsers...abfb3b65705815

rated listing of browsers-
http://internet-browser-review.toptenreviews.com/

If you decide to try some and need help with installing let us know, but usually is an easy click to download and then after all saved on your computer - click the file to install..