Joannetb,

Something I have relied on for 15 years is rehearsing things I need to say or do. Rehearsing a pin code or what I want to order or ask the server makes a big difference. If I try to do any of these functions spontaneously, I will likely freeze up, get frustrated and misspeak.

I have found this has a double benefit. First, I don't freeze up. Second, I speak more thoughtfully.

There is a Bible scripture that promotes this. James 1:19

........ But everyone must be quick to hear, slow to speak and slow to anger......

The first two help with the last one as some of us struggle with outbursts.

I have rehearsing down to a subconscious process now.