"Hi XXXX,

I'm writing to ask if you can please find out when maintenance will be by to fix our bathroom ceiling.

I understand that someone else will be completing the work now, but after meeting with the inspector last week on the 10th, XXXX told me maintenance would be taking care of it sometime this week. I understand I may have created a delay of about two days or so last week by calling in an inspector due to my concerns, but this work order for the ceiling was initially opened on October 12th…

Any information you can provide me with would be welcomed.

Thank you,

ME"

I had to write this damn letter about 100 times before it got that amiable. Even if she responds to the email, I doubt I'll get an answer of any kind before Monday.