You've got it, RW. That's the other thing that irks me bigtime. My brother is a printer's rep (a MAJOR printer) and I'm constantly pestering him to get those accounts, he'd be set for life!

I'm eager to hear what my neuro has to say about this, but more interested in what her staff has to say. They're the ones who deal with it directly and I value their opinions a great deal.

I did speak to our friend, Roma, yesterday (she's great!) and as a nurse, she was also appalled by this. So, I'm fairly certain that something is stinky here.