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Old 05-17-2017, 06:20 AM
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OhKay OhKay is offline
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Join Date: Jul 2009
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OhKay OhKay is offline
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OhKay's Avatar
 
Join Date: Jul 2009
Posts: 7,046
15 yr Member
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I checked my bank accounts online before I went shopping, and there was a $35 pending charge for Dominos even though I haven't ordered from them in months. The store number associated with the transaction is the one I order from. No payment information is stored in my Dominos online account.

So I had no idea what was going on, but I immediately went into panic mode. Just what I ****ing needed…

I called the store and the kid on the phone said he had already gotten a bunch of calls, and gave me another number to call, then I was given another number… when I got a woman on the phone, she said she didn't know what was going on because they only have the last 4 digits of customers' card numbers (I don't believe that is true). She said that she would know more when the manager came in. She told me I would have to give her my whole card number before they could issue a refund.

I went to the bank to deposit my change and I asked them about the issue with Dominos. The manager told me not to give them my whole debit card number, or any other information, because it sounded to her like they had been hacked, probably internally, in some way. She told me to cancel my debit card, put in a claim, and let the bank recover the money. After checking to make sure none of my automatic payments were associated with my debit card, I withdrew $200 and cancelled my card. I should have a new one in 3-5 days. I don't like the idea of being without it at all tho.

The woman from Dominos called me back. Even though the only info I had given her was my name and phone number, she was able to tell me the last purchase I made there was on March 7th and the amount was the same. She said that they closed the store for three weeks for renovations, and when they shut the computers off, those transactions obviously weren't processed until the computers were turned back on after the renovations…
So I went online and checked my Dominos account and March 7th was the last time I ordered from them, but I looked at my checking account and I was charged for that purchase, so that's bull****.

I called the lady back to relay that information, and I told her that they have a bigger problem than they think, and should consider hiring someone to come in and help them before the problem gets out of control.

Not having my debit card will be a pain in the ***, but I caught the issue early, so I don't have to worry about it anymore
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bizi (05-17-2017), mymorgy (05-17-2017)