My suggestion in response to the lawyer issue would be to type up a letter and fax it to their office. Phone messages can get lost in the shuffle and a letter would be kept in your file - it also is a good way to prove that you are not being given the proper attention that you deserve if it comes to that. Actually that is where I am at the moment. Good luck to you and even if it takes the last bit of energy you have for the day, spend it taking one baby step towards where you need to be. It will make a difference eventually. Hugs.