They "lost" my file, found it, think they put a big B**** on it, got through on 2nd try. I wrote a description of my day, was too positive so using their own language(You can find their Blue book online using their description of MS. Had a kind person, sure a recent hopeful graduate who soon quit the place. Within months got my SS and both kids as dependents got checks each month until 18. Used to pay college. Not once have they're contacted me since (over 10 years). Hang in there and fight!!! I made and kept copies of everything.