If its the same as here in the US, it takes ages to get things repaired these days, knowbody seems to keep any stock anymore, once they work out what wrong then they nearly always have to order the part needed, then you have to wait until they get the parts are delivered, which can take ages, before they attempt fix it, unreal, you would think that they would lend her one to get by on, its pretty mean not to, considering how much she relies on it.