Once again I’m agreeing with Donna lol...
You need to sit down with Marci and have a conversation with her- at least about the cleaning because that’s what she’s there for because you can’t clean for yourself.
I think you will really like your new mattress. Bob’s does a good job with their mattresses. We didn’t spend much on our set at Jordan’s (their own brand), maybe a couple hundred bucks, and we LOVE it!