Unfortunately, there probably isn't anything you can do that will compensate fully for what you went through being in pain. Admin staff doing their own thing on their own time is par for the course in any industry and deadlines are consistently missed--they typically have an office mgr and the Dr's don't have direct oversight. You can't really pin this one on the Doc.

Best advice is to focus on getting what you need with the new Doc and maybe continuing to compile your med records from this guy periodically so if you're ever in a pinch, you'll have them.