I AM Bipolar 1. I feel very close to you after reading your post. Today I had VERY similar experiences v.i.a email AND phone contact........3 TIMES ! Like you I have NO patiencde for idiots. The "accent thing" is getting more and more common. What the **** is someone so hard to understand doing customer service ? Doing business on the Internet sure is a mixed bag of tricks. I don't know if it's worth the trouble. My experience is that about one third of the time, something goes wrong.