Ugh, I'd like to know how to speak with someone from the electric company. All I get is propaganda in English and Spanish, then a bunch of menus to choose from. Don't they know I can't eat much, and it confuses me?

If I don't pay the bill today, they're gonna shut me off.

Got myself all worked up, but finally figured out how to pay the bill by check (can't go there in person and can't find the bill).

Again - no human, just a computer voice talking sweetly in my ear saying "tell me how much you'd like to pay me." I didn't know how to respond because I don't know how much we OWE!

I pressed the 0 key in the hopes of getting an "operator," but she said I wasn't allowed to contribute nothing (zero dollars).

I tried the pound key, but they told me they only allow two attempts and disconnected me.

Anyone know someone who works at the electric company that is willing to speak with a human being who wants to give them money and won't speak with me like I'm an idiot?