Definitely file complaints. I'd even complain to the AG of the state where that collections company is and to the hospital you originally owed the bill to (since they may want to change who they do business with). Under no circumstances would I pay the bill to that collections company. The hospital has already written off the bill and sold it to the company for pennies on the dollar. Everything you send in goes to the collections company. I'd be stubborn enough to wait until that collections company sells the bill to someone else--again for pennies on the dollar--and then pay the next collections agency. If they are going to be doing collections of medical bills, they need to have some compassion.

Laurie