Hi, Sess!

Welcome to NeuroTalk!
You might benefit from posing your question to the good folks who frequent the spinal disorders forum:
http://neurotalk.psychcentral.com/forumdisplay.php?f=22
BCBS is a complicated system, by design I suspect, and it could vary so much from location to location, I hope that what you learn from others will be taken with that proverbial grain of salt.
Everyone here is caring and supportive and I'm confident that you will get some input to help you in some way.