Agreed.

I hope the fine folks over at BT take the time to read some of the posts here and don't get caught up in individual attacks so much as the broader message -- more accountability and transparency into the administrative processes, and especially more leniancy around the whole banning issue. Communicate more with your members.

I see community forums as not just a "Here they are, take them or leave them," but as a two-way street where the people in charge have to be actively involved in the community. It is a serious responsibility. I think the fine folks at BT take it seriously, but lack communicating with their membership as much as the membership would like. That's easily rectified and I hope they spend some time rediscovering the joys of running an online community.

I don't know David, but from what I know of JL, he is a great, caring guy and I suspect there may be some lessons learned here. I hope so, because in the end it will result in a stronger and more vibrant community.

DocJohn