Okay, this is NOT for me. It's for the two nice little old italian people who live downstairs from me. He's 80, loves his computer, loves to text message his grandkids and loves email.

They just came back from italy and they always call me when they can't get online for some reason or another, or to install their DSL line. (which I did).

So tonight, I get a phone call and I rush downstairs. They speak no english whatsoever, so this whole conversation is in Italian.

It seems that they received some emails from italy and they contain photos (in zip file format). For some reason, when they try and open it, their computer just plays the hour glass for ten minutes, and won't do anything.

I rebooted their emachine (It would not let them do the GO TO START, RE-START THE COMPUTER THING). so I just pressed the button and in 5 seconds the whole thing shut off. We waited a few minutes, and restarted it.
This time, I opened the e-mail and clicked on save to disc, and saved the photo attachement to their "my Picture" folder. It did not allow me to save it in jpeg format. It is a zip file so I just did "all files".

Well, it downloaded just fine, but then the hour glass thing appeared and nothing worked.

So they asked me "why is this thing so slow"??? My response "I have no idea", then they asked me "why can't we view these pictures and save them??" my response "I tried but it is not responding"

Then when we tried to shut down the computer the little pop up window said: "this program is not responding".

So tomorrow, when I see these two lovely older people (who are in their 80's by the way), can I give them a glimmer of hope as to why their one year old Emachine is not letting them do anything.

They have a dsl but they use AOL to sign on.

Thanks, Melody