Do they have Windows XP - yes

and once the machine is working better they can ask for the pictures to be sent as a jpeg instead of a zip??.... I told them this last night. I explained that photos should be send in jpeg format (remember there's a language thing going on here, my italian is not equal to their italian, lol).

They use Mcafee virus. It was being updated yesterday, but they couldn't do it because the machine kept freezing up.

Forget about telling them to do virus scans. He's 80 and all we wants to do is sign on and do email.

They might have a virus or a trojan - this could be it.

I will do a scan disc and a defrag. - do you think this is a good idea???

Before I go downstairs, I'll wait until I hear from you.

Thanks so much.

Melody