Jeff-n I have looked up the Kaizen method - and shown it to my employer - he was most interested I am working for a sole practioner - he was knocked off his bike about 14 years ago - was basically scalped but not ko. Was in hospital for about a month I believe. I didn't know him then. At times he behaves like a head injured person - at other times ok. We have strange conversations - like we will be discussing a file and next minute talking about the lack of rain in Ethiopia - anybody listening would probably think it is a comedy act!!!!! Lynlee I still can't control these jolly icons - I wanted to put the grin at the end!!