I realise I don't rely upon BT as much other people did so if people are afraid to ask a question then I may have to. For me, it's this:

"What happened to the money we donated last time this happened? I thought the entire point was that the extra funds would prevent anything like this from happening again. I also seem to remember a promise that everyone who donated would be personally thanked, which also didn't happen (or at least not to me). When BT was run as a free service then I can understand that you had no obligation to keep the system running or really to offer any kind of customer service, it was all on your terms. But once people paid to restore the community, we became stakeholders here, and frankly I find the lack of communication over the past 2 months beyond discourteous."

Paul