Quote:
Originally Posted by Erin524
Sounds like the people responsible for checking to see if you needed authorization were complete morons. I bet untrained chimpanzee's can do a better job.
I wonder if you can get a discount for that person(s) lack of reading comprehension skills and their inability to write down the answer they got from the insurance company.
You can always call the supervisor of the moron and complain that they made a major screwup that cost you time (and probably money since Michael had to take off work to drive you there and back)
I went to my neuro yesterday for a scheduled check-up. Walked in, told them my appointment time, and they told me that my appointment was the DAY BEFORE!
Ummm...what? 
Pulled out my appointment card, and checked. Nope. I was there on the day they said for me to be there. Showed them the card. They started apologizing like crazy. I have a new appointment for next friday. At least my neuro's office is very close to two (and soon to be three) of my favorite yarn stores. I'll be going yarn shopping (and knitting needle and crochet hook shopping) after my appointment next week. 
I am annoyed that I have to wait another week to see the neuro. I'd made my dad schedule his cardiac cath to today because I thought my neuro visit was yesterday. (btw, my dad is doing great, and has more heart function than they said he did the other day. and he has no blockages in his heart!  ) |
Erin,
That seems crazy! If you did indeed have an appointment and had the card to prove it, why would they make you come back at another time? I know that on occasion we have mistakes with appointments at our front desk. If the patient even insists they have an appointment, and especially if they have an appointment card to prove it, we always will work them in, NO MATTER WHAT! There are times that they may have to see another provider because their provider is out of the office delivering, but they are all aware that this could be them someday. Our patients have to pay to park in our deck, and it's quite steep. If we can't see them we always pay for their parking just as a matter or courtesy.
I'm glad your Dad is doing better! That's wonderful news. Is he feeling better?