Hi, Jules!

Exactly -- but I'm saying this not because of whatever the reason or reasonS might be but because the explanation made no sense. A "conversational tone" is a bad thing? THAT was really the problem for me -- I just don't think it was really truthful. Although I know that the service is provided TO us (and I'm very grateful and do not take it for granted) I do think that we deserved something more honest. Okay, I'll get off the now.