I have found many Medicare phone people to be extremely helpful, and patient when I have called with either my own, or my mother's issues. I never feel rushed, or pushed to hurry through so she can get to the next caller. I have always felt that they wanted to be sure that I completely understood before they let me off the phone. I have gotten one or two sour pusses, but they are the exception, not the norm down there.

Ask for a Social Security and you booklet for 2008. it is full of what is and what is not covered. They should send you a new one every year.