Great Information! Now, how does one get anyone as busy as they are to sit down and read it? I would suggest some severe editing and graphic work to make it easy to read and to gather the salient points at a glance. Not that I am volunteering, mind you. Heck, I even would volunteer to edit, if someone wanted to work on layout and graphics. Seriously, if one could get the staffs to read this, we could eliminate a large part of the "horror stories" that we have read about lately. Maybe laminate copies to go into the break rooms - that is, if the break rooms haven't been turned into labs or patient rooms because there is no money to expand.