That's terrible - too bad we have to struggle to understand half of the customer service reps that work the phones at the companies we give our business to. I've gotten to where I just say "I'm sorry, I cannot understand you. Please put an English speaking rep on the phone to help me." I don't feel bad about it and shouldn't have to apologize for it. I pay their salary with my business.

I'll stop now before I say something that gets me banned from this site!!