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Member
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Join Date: Jan 2008
Location: Southern California
Posts: 308
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Member
Join Date: Jan 2008
Location: Southern California
Posts: 308
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So Upset!
thank you - RW and Cheryl....
Well - another day - another piece of crap for me...
I called the infusion place yesterday. Left message for office manager - that was 10am. By 2pm, no response - so I called back - and then I get told that she isn't even in that day. Fine.
I wait to hear from her this morning - and nothing. So I call at 11am and leave another message. Nothing. Call at 2 - was told she was in meeting - and I asked why she hadn't called me back yet - that this just wasn't right, ya know. 4:45 rolls around and still NO word. I call back - trying not to be a pain - but is it me - or is this just absurd?! I'm told she is on another call - I say I will wait - it was 4:50 at this point - and I had a 5pm client coming in (I'm actually a therapist!)....she finally picks up the phone and was sorta rude to me - but okay, fine, maybe I deserve it. She proceeds to tell me that I'm not going to get the tysabri any time soon - that is a long process.  
I take a deep breath and ask her to explain that to me.
First she says that she hasn't received my medical records and she needs those before she can even order the meds.
Um - doesn't TOUCH do this? She told me that my doctor should have known - and I was like what the heck are you talking about?! She tells me I have to have an appt/consult with the doctor there....that is when I realize this isn't an infusion center, but a doctor's office - and this doctor thinks I'm becoming his patient or something?! I don't get this at all. I do know that some people have their infusions at a doc's office and I'm fine with that....but why does it seem like everything is wonky in my case and no one is on the same page - or even in the same book - as each other?!
Then she says she can first order the meds AFTER that - AND that is takes 2-3 weeks for the meds to arrive!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  She also tells me that in the past - she'd have appts set up with people but would have to cancel b/c the meds didn't arrive or whatever.
At this point, I'm trying to breathe - but I'm becoming more and more upset by the millisecond. I say - okay - fine (thinking in my head that I will check in with you guys to see if that is a reasonable thing - or is it absurd - and if it is unusual for it to take that long - I can get on the phone with the pharmacy and get the meds there sooner. So I agree to make appt for consult - she offers me a Monday or Tuesday - and I say it has to be a Friday...then she tells me - but btw, we only do Tysabri on Monday and Tuesdays. By now - I can barely breathe - am looking at clock - thinking there is no way that I can see a client in this position and I'm about to break into tears -  all the oxygen has been sucked out of my office. I ended up telling the woman I'd have to call her back - I think I'm going to have to go to another center.
BTW - the center near my house said if I needed to go there, I wouldn't be able to get an appt for several weeks....they are pretty busy. That I understand - so I get the "full" thing a little better now.
Is this normal? TOUCH people knew I needed to have my infusion on Fridays. They said no problem - and they knew I was expecting to start the end of this week - and they told me a few weeks ago when all the crap was happening that it wouldn't be a problem - once they had the info from the doc it would be easy once I had infusion center, etc. etc.
does anyone know what is going on?
I don't know if I want to scream or cry or slit my wrists or what.... but the stress this is causing me is just putting me over the top when I already feel so awful. No amount of anti-depressants is going to make this okay for me. Here I am - practically fighting and begging to get on a med that may kill me or make me yellow or who-even-knows-what.....don't these people get that I'm SICK - and that is why I want treatment?! It's not like I'm dying to be hooked up to an i/v....it's not like I am looking forward to my horrid 20% copay....it's not like I want to be sick with side effects.....This isn't a choice for me....do they not get that???
Because it was already 5pm, I didn't have the chance to call TOUCH - which is probably for the better - b/c in the place I was at - well - it wouldn't have been pretty. Maybe tomorrow morning I will be calmer - but doubtful - I do terrible at nights - between the physical pain and headaches...I get little sleep - and now with this stress and upset.....I know I'm in for a long night....and I just don't know what to do. At a certain point - tears don't do anything, do they?
I feel like typing, "Please, someone help"  But there really isn't anything anyone can do.
I'm sorry - I don't mean to be asking for pity or wanting to be in a pity party...I don't think that is what it is  and I don't mean to babble and yap  . Please forgive.
~keri
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