Hi Anne~~ PC Dummy here, so don't expect any help from me... BUt, I feel your frustration. MY PC was running like a 100 yo Granny w/her panty hose around her ankles....Yup, that slow.

I ended up getting online tech support from Dell and after 2 hrs, they fixed me and took a gazillion things out that I didn't need.

But, I have to add that I was still under my 4 yr warranty, so it didn't cost me. My SIL just did the same thing w/his laptop and it was a $40 chg, as his warranty was out... Just something to think about...

Hope you don't have to go offline..... WAHHHH! I would miss you!!!!