Oh, and I should add that even when we put the whole "inserted it incorrectly causing damage" argument to one side and looked at the fact that she should have followed the duty of care guidelines after it happened as I was in so much pain and telling her to take it out straight away, and that had she followed the duty of care guidelines this most likely wouldn't have developed into rsd, we still couldn't get anywhere as she kept saying that nothing happened that day and i didn't complain.

very frustrating!