I'm new here, a former bt, and I don't understand the to's either. When I clicked on the address given for live chat, I wasn't accepted. A few minutes before,, I went to live chat. It looked the same, I was accepted, but no one else came in, so I left and started reading here.

I really miss bt, too. Can anyone steer me in the right direction to get into one of the live chats?

Jon