down load what and install what clouds? the older version of zone alarm? from what i have read there is a glitch in a dll file or something, so it doesn't uninstall. i was ready to take care of it when the old bt crashed and that is where the post was that told about it.

zs kindly gave me a program that i think got rid of it. there were 3 things that weren't cookies that the program got rid of. spyware.wheaterbug ,
spyware.coupons , and spyware.minibug