When I called Pfizer about the Chantix refund, the rep. told me to write a letter stating why I couldn't take it. She said to sign the letter and submit it along with the pharmacy receipt and mail it to: Pfizer Product Refund Program..6501 Weston Parkway Suite 370....Carry, N.C. 27513.

She said if I didn't have the receipt to contact the pharmacy for a copy. They did not request that I return the product but sent a letter telling me how to dispose of it.

I just sent a hand written letter to them requesting a refund. I wrote that I did not want to risk the possibility of making my MS worse by taking their drug. Short and sweet note with my name, address and phone number.

It is a very easy thing to do and they were very courteous and I got my check very fast. I am impressed with the way they are handling this situation.