I'm sorry that this incident has upset you, but from my own perspective I think you did the right thing under the circumstances, just as Jo55 has said.

It's so hard when some-one puts us under emotional pressure like this lass has done to you. She needed help and you gave it! There is nothing more that you could have done BMW, but beware of your own emotions. Try not to get too involved, as hard as this might seem when some-one is giving you this sort of information.

I was a registered Nurse for 40 years and I have only just retired in the past few months, so I have an idea of how you might be feeling, having dealt with 'phone calls of a similar nature for many years.

You did good BMW. If it ever happens again, or something similar happens, give out the 911 number just as you did, and suggest the person ring it staright away.