Manda appears to be a new member since 4/30 and she stated in one post she was from CT and is 14 with heart and other health issues. She has only posted 4 times. I agree with the others that you handled the chat well. We do what we can, give them tools, but unless you are there, there is nothing more you can do --really. And 911 is one of the best answers you can give in those circumstances.