Thanks, everyone! I did write a letter last night, and will check to see how it sounds in the light of day--you know how that works.

I'm going to start with the small guns.

First, I don't know if there is any law that a place that doesn't serve food is required to have a public restroom. That would certainly shed a different light on things. But if they do, in fact, have a public restroom, I would assume it would be required to be accessible to ALL the public.

I take part of the blame for assuming, and for not following my usual policy of knowing how far away the nearest bathroom is at all times. Ack.

If I don't get satisfaction from the letter to the corporate headquarters, I'll decide if I want to pursue it or not. I want things to be done right, but I don't want to live in a constant state of aggrevation.