did you see this on the Gateway website?
[ Frequently Asked Questions
Q: How do I identify my System Restoration CD?
A: For Desktop Computers:
For newer desktop computers, you would have received the following three or four CDs.
* Operating System CD: This CD has a blue label, and contains the Microsoft® Windows® operating system software.
* Gateway Drivers CD: This CD has a red label, and contains the original drivers and software for your Gateway hardware.
* Gateway Applications CD: This CD has a yellow label, and contains backup media for the computer software.
Note: Depending on the version number of your Applications CD, you may have received either one or two discs. If you received two discs, each CD is individually labeled as either Disc 1 of 2 or Disc 2 of 2.
For older desktop computers, you would have received either a System Restoration CD or a System Restoration Kit.
System Restoration CDs versions 5.0 - 12.6 contains a partial backup of system software, hardware drivers, and the Windows® 9x restoration program on a single CD.
The System Restoration Kits began shipping with version 12.7. For System Restoration Kit version numbers 12.7 - 13.2, the kit contained two CDs.
* System Restoration CD: This CD contains drivers, Web updates, and the system recovery process.
* Application Restoration CD: This CD contains most of the software applications.
For System Restoration Kit version numbers 13.3 - 17.2, the kit contained three CDs.
* Disc 1 - System Restoration CD: This CD contains the original drivers and software for your Gateway hardware.
* Disc 2 - Operating System CD: This CD contains the Microsoft® Windows® operating system software.
* Disc 3 - Application Restoration CD: This CD contains backup media for the computer software.
For Portable Computers:
The Portable System Restoration Kit began shipping with version 5.0. For Portable System Restoration Kit version numbers 5.0 - 6.1, the kit contained two CDs.
* Portable System Restoration CD: This CD contains drivers, Web updates, and the system recovery process.
* Application Restoration CD: This CD contains most of the software applications.
For Portable System Restoration Kit version numbers 6.2 - later, the kit contains three CDs.
* Disc 1 - Portable System Restoration CD: This CD contains the original drivers and software for your Gateway hardware.
* Disc 2 - Operating System CD: This CD contains the Microsoft® Windows® operating system software.
* Disc 3 - Application Restoration CD: This CD contains backup media for the computer software.
For Gateway Profile™ Computers:
For a Gateway Profile 1.8, you would have received a single Profile Restoration CD.
For a Gateway Profile 2, you would have received two CDs:
* The Recovery CD (Disk 1) is used if the computer needs to be returned to the original downloaded image as it came from the factory.
* The Software Backup CD (Disk 2) contains backup copies of the programs and device drivers that are pre-installed on the computer.
For a Gateway Profile 3, you would have received a single System Restoration Kit CD.
Q: What is on a System Restoration CD?
A: The System Restoration CD (SRCD) contains backup copies of the hardware drivers and some of the Gateway-supplied software applications that were installed on your computer when it originally shipped from Gateway. These CDs were included in the packaging when you received your computer from Gateway.
Q: What if I need a replacement CD for my computer?
A: Depending on the availability of the System Restoration CD you need, Gateway may be able to provide backup media for your computer. This may be at a cost according to your warranty status. Use the following address to contact Gateway about the availability of System Restoration CDs.
https://support.gateway.com/support/...ct_tech2.shtml
Q: What if I need a few drivers for my computer?
A: You can download drivers from the Gateway Driver Download Center using your system serial number search or browse our site for product specific drivers.]
http://support.gateway.com/s/SOFTWAR...3215faq8.shtml
http://search.support.gateway.com/ip...0All%20Support
http://support.gateway.com/support/customer_care.asp
I've found when calling - if you can't understand the person that answers just hang up and redial - most likely someone else will get that new call.