Originally Posted by Dejibo

What a MESS! I got SS to call and replace the copaxone with OTN pharmacy. It took them DAYS to get the RX that my MD faxed into them the FIRST day.

I was expecting the shipment on Friday morn. I have a crazy FEDEX dude. He rings the doorbell, and turns to go back to his truck. When I tell him I have MS and dont RUN to the door, he tells me how busy he is. You MUST sign for a replacement batch, so I am on high alert ALL Day. I called in the AM to be sure of delivery. The pharmacy sez yep, by noon.

noon came and went. at 4 I called the pharmacy who looks up the package to say OH, its an afternoon delivery, and can be into the eve. Grrrrr...high alert all afternoon.

7:45 I call the pharmacy back, only to be put on hold for 10 min. A customer care specialist comes back on the line to tell me that my meds are held up in the MIAMI airport. They came from Texas! why did they go to Miami?? Anyway, I asked the 64k question. Are they being kept cool? or are they sitting on a HOT plane in Miami? No one can answer it. I say, I take care pains to keep my meds COOL! if you cannot tell me my meds are being cared for, then REPLACE THEM. They wont talk about replacement till I get the meds and MAYBE if they are hot on arrival will they discuss it.

They MAY be here on Saturday, or MAY not be here till Monday. Grrrr...now I am getting steamed. NO customer care can help me get answers till at least Monday as all supervisors are off for the weekend. Grrr.....

Saturday late morning I get a very nice woman from FedEx. Apologizes for the delay, and ALLOWS me to open the box before signing for it. The ice pads are spent, but the box inside is still cool. She tells me they normally stock meds in the AC section of the cargo hold. Her truck is AC and now one can tell me if they were for sure kept cold, or if they are now cool because they were in her cold truck.

Shared Solutions calls on Monday LATE day, to ask if I got the meds. Well DUH, like I dont know she called to check delivery confirmation before she called me. I explain the story to her, and she said that only I can decide if I want to keep or replace those meds. Since no one can assure me that they were kept cold during delivery, and can be held at BELOW 80 degrees for up to 30 days...blah blah blah....

long story short (too late now) I agreed to keep the drugs. Since they were so cool on the inside. I dont believe her AC truck could have penetrated all the insulated layers of packaging. the box outside was warmer than the inside coolness. So, I kept them.

WHAT A MESS! This is the third time I have had issues with OTN pharmacy and they way they ship things.

Ever have a day that makes you wanna scream?