Great news! We got the computer back today. It needed a new hard drive. DDs are so happy and thrilled to have their computer back.

Since DD18 dropped off the computer as well as picked it back up, I don't know what happened to the old hard drive. DD18 being 18 never thought to ask.

We now have 2 more years on our protection plan and a 1 year warranty on the new hard drive.

Thanks everyone for your help and advice.

BTW - Kay, way back when while I was in high school part of our Geometry class was dedicated to learning computer programming. This was the late 70's and we had to use those punch cards. LOL. My 1st experiences with computers were the Apples. After I quit nursing school, I got a job doing clerical work and had to learn how to work the computer. It was fairly simple to do as I was a quick learner. (All that changed with a few lesions. LOL)