Oh Bob!!!! not to hijack this thread but I'll tell you something that will really make you comiserate with dealing with customer service people. (and it belongs on this thread because it's about a purchase of Methyl B-12 from IHERB!!!

Last week, I went to iherb to buy my bottle of Methyl B-12. The total cost was $18.66. I took Alan's bank card (the one we use for internet purchases). I charged the $18.66 and it went through. no problemo!!!

So I told him "I bought Methyl B-12 from Iherb" and I used your bank card. He said "you can't use that, there's only $5.00 in the account, I was going to put some more money so you can buy your vitamins". I said 'Well, it went through so maybe they have a grace period, or something like that???"

The next day he goes to the bank to put in $20 to cover the $18.66. They tell him they charged him $32.00 fee because we charged $18.66 when we had $5.00 in the bank.

YOU DON'T WANT TO KNOW WHAT KIND OF SCENE MY MILD MANNERD HUBBIE CAUSED. He came home all in a dither.

He said "do you know what that bank did??, they charged me $32.00 in a fee because we only had $5.00 in the bank". I said "they can do that??"

He asked to speak to a supervisor. Initially he said "why did you accept the transaction if we had only $5.00 in this account". She said "well, it's a visa and the vendor didn't know you only had $5.00 int he account, so it went through, but WE CAN CHARGE YOU $32.00 FOR DOING THAT"

Alan then said "well, can you please do something called a COURTESY, and wave this fee?? (of course they can do that, they have the ability to do that).

She said "We don't do courtesies".

WELL,....he called them all Illuminaties, criminals, he went nuts. He said "Mel, I lost it, do you know what your iherb thing cost us?""

Add up $18.66 and $32.00 and that's what my little bottle of Methyl B-12 cost me.

Good Lord.

We are closing the account in that bank. We will never deal with them again!!!