All I can say is that your post was way over my head. Are you in IT per chance?? Hmmmmm??
I guess the core message in your post is the unreasonably long downtime ,with obviously no effort to communicate with us, or the barest of minimum effort. And to this I have to fully agree with you.
I always wondered why they couldn't of just started a temporary forum for us, while all this "FIXING" & "REBUILDING" was taking place?
When you really think about it, it does sound like the biggest load of %#@#. Maybe he thinks because we have chronic medical conditions that we would just accept anything nonsense dished out regardless of the upsurdity?